A woman is screaming at her cell phone bill in a black dress

How to Stop Cell Phone Bill Collections

Milad Hassibi May 30, 2018


With the advancement of technology, nearly all Americans rely on smartphones and cell phone carriers to allow them to communicate with others.

However, cell phone bills are often some of the first bills that go unpaid when we hit a financial rough patch.

Have a cell phone bill in collections? Chances are you are now receiving letters and calls about the debt. So what do you do next?

If you have been unable to pay for a few months, chances are your unpaid cell phone bill is in collections and it has already hurt your credit score. However, if the total was just sent to bill collections, chances are your credit score and report are still intact.

Before you decide to call your cell phone carrier’s collections department, be sure to get a free copyA senior citizen in a purple shirt is listening to a phone near him with a yellow background of your credit report by going to www.annualcreditreport.com.

Examine your report and see if there is a recent entry from your cell phone provider showing a delinquency.

A late cell phone bill payment can impact your credit score significantly.

Cell Phone Bills and Credit Scores

If it does appear that the collection was noted in your credit report, give your cell phone carrier a call.

First and foremost, you should ask for what is known as a “Goodwill deletion”. This is just essentially asking your carrier to remove the delinquency with no cost to you.

It may sound unrealistic, but if the bill has actually been repaid, there is a good chance that you can have it removed.

A late payment on a cell phone bill will add a negative mark to the “Payment History” factor of your credit score, which accounts for 35% of your overall credit score.

Removing Cell Phone Bill Collections

Your cell phone carrier sent your bill to collections simply because they want their money. If you have not paid your bill, call your cell phone carrier or the collection agency in charge of your debt.

Offer to pay the bill off in full in exchange for having the delinquency removed from your credit report.

At this phase, it is important to have proof. Be sure to ask the agent on the other line of the phone for their name along with a confirmation number for later use.

An email will work as well. This typically has a high success rate because companies simply just want to be paid.

Get a Car Loan with Any Credit Along with a Happy Couple and a New Black SUV next to them

Last Effort to Remove Unpaid Cell Phone Bill in Collections

If you do not have the money to pay for your cell phone bill, ask for a debt validation. Essentially, you ask the creditor for proof that the debt is, in fact, yours and the amount stated is accurate. The creditor must legally prove that you own the debt and the amount is correct. This request is typically replied to within 30 days.

If they are unable to produce this validation, you can have this removed from your reports. This is because they cannot prove the debt is yours.

Final Note

All in all, it can be hard to deal with cell phone carriers and bill collections. To make the process as smooth as possible, always ask for names, employee ID numbers, and confirmation numbers when possible.

Cell phone bills can impact credit scores significantly, so be sure that you tackle the issue right away.

In the hectic world of debt collection, your information can be lost at a moments notice, so keeping detailed records is essential.

Ready to stop collections and collection calls? CrediReady can help. Our nationwide network of trusted and experienced lawyers are prepared to give you a FREE bankruptcy consultation. Take a moment to fill out our inquiry form today to speak with your FREE attorney.



Free Credit Score

Get your free credit score now! Get a copy of your most recent credit score.
get your free score

Auto Insurance

Get your free insurance quote now! Save big on auto insurance today!
get your free quote

Vehicle Warranty

Protect your vehicle and you could save thousands on auto repairs.
get your free quote